Refund Policy

Refund and Cancellation Policy

Thank you for choosing my services. Please read the following information carefully regarding refunds and cancellations.

This policy applies to all customers. All transactions are governed by UK law, with additional consumer rights for international clients where applicable.

1. Book Purchases

  • All book purchases are made via Amazon and are subject to Amazon’s refund and return policies.

  • If you wish to request a refund or return for a book, please contact Amazon directly through their platform.

2. Email Readings

  • Due to the personalised nature of email tarot readings, no refunds will be provided once the reading has been delivered.

  • Please ensure that you are certain before booking, as email readings are final.

3. Zoom Appointments

Cancellations & Refunds:

  • 48+ hours before the appointment: Full refund or reschedule.

  • 24 to 48 hours before the appointment: 50% refund or reschedule.

  • Less than 24 hours before the appointment: Non-refundable.

  • No-shows: No refund will be issued.

Rescheduling:

  • Clients may reschedule up to 48 hours in advance via the booking site.

Client Responsibilities:

  • Camera Requirement: For security and to ensure a genuine connection, your camera must remain on during the session. If the camera is switched off, the session cannot continue.

  • Attire & Environment: Please be appropriately dressed and ensure your session takes place in a quiet, private space. If the environment makes it impossible to continue (e.g. loud disruptions or unsuitable setting), the session may need to be ended early.

  • Disruptions & Animals: Please keep background noise and distractions to a minimum. Pets should ideally be in another room. If excessive disruptions prevent the session from continuing, it may need to be rescheduled or ended.

Technical Issues:

  • On My End: If I experience a technical failure (e.g. internet outage, software issue), I will reschedule at no cost or issue a refund if rescheduling is not possible.

  • On Client’s End: Clients are responsible for a stable internet connection, a working camera, and Zoom access. Refunds cannot be guaranteed for client-side technical issues.

Follow-Up:

  • All guidance will be provided during the session. No additional follow-up by email is included.

4. Distance Reiki & Chakra Balancing

Cancellations & Refunds:

  • 48+ hours before the appointment: Full refund or reschedule.

  • 24 to 48 hours before the appointment: 50% refund or reschedule.

  • Less than 24 hours before the appointment: Non-refundable.

  • No-shows: No refund will be issued.

Client Responsibilities:

  • Camera Requirement: For Zoom-based Reiki sessions, your camera must remain on. It does not need to be pointed directly at you, but it should show that you are present and connected.

  • Attire & Environment: Comfortable clothing is recommended. Please ensure you are in a quiet, relaxed space. If the environment prevents the session from continuing, it may need to be ended early.

  • Disruptions & Animals: Please minimise background noise and distractions. Reiki for animals is a separate service and must be booked separately.

Technical Issues:

  • On My End: If I experience a technical failure, I will reschedule at no cost or issue a refund if rescheduling is not possible.

  • On Client’s End: Clients are responsible for ensuring a stable internet connection. Refunds cannot be guaranteed for client-side technical issues.

Follow-Up:

  • All guidance will be provided during the session. No additional follow-up by email is included unless part of a separate booking.

5. Gift Vouchers

  • Non-Refundable: Gift vouchers cannot be refunded or exchanged for cash.

  • Expiration: Vouchers expire on the date specified. Expired vouchers cannot be redeemed unless agreed in writing before expiry.

  • Transferability: Vouchers may only be used by the intended recipient unless agreed in writing.

6. Cancellations by Me

If I need to cancel or reschedule your appointment, you will be offered either a reschedule or a full refund.

7. Returns & Refunds for Digital and Non-Physical Products

  • Non-Refundable: Digital products (e.g. e-books, PDFs, online tarot reports) cannot be refunded once downloaded.

  • Gift Cards: Non-refundable.

  • Refund Requests: If you believe you are eligible for a refund for a non-physical product, please contact me.

8. Refund Processing

  • Processing Time: Refunds will be processed within 7–10 business days and returned to the original payment method.

  • Pending Refunds: If a refund has been issued but not received, please check your bank account or card statement.

  • Follow-Up: If you haven’t received your refund after checking with your bank, contact me for a follow-up with Stripe.

  • Bank Fees: Any transaction fees deducted by Stripe will not be reimbursed unless the error was on my part.

9. Force Majeure (Uncontrollable Events)

If an unforeseen event beyond my control (e.g. power outages, extreme weather, illness, family emergency) prevents a session, I reserve the right to reschedule or provide a refund at my discretion.

10. Refund Request Submission Deadline

Refund requests must be made within 7 days of the original booking date for services not yet delivered. Requests beyond this timeframe may not be considered.

11. Discounted & Sale Items

  • Discounted Purchases: Refunds will only cover the amount paid, not the original price.

  • Sale Items: Items purchased at a discount may not be eligible for a refund unless otherwise specified.

12. International Consumer Rights & Legal Compliance

  • UK Law Governs: This policy is governed by the UK Consumer Rights Act 2015 and UK GDPR.

  • International Customers: If you are outside the UK, your local consumer protection laws may provide additional rights.

  • EU Consumers (GDPR): Customers within the European Union may have rights under EU consumer laws in addition to UK protections.

  • USA (CCPA & CPRA): California residents have additional privacy and refund rights under the California Consumer Privacy Act (CCPA).

  • Canada (PIPEDA): Customers in Canada are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).

13. Agreement to Terms

By purchasing from this website, you agree to the terms outlined in this Refund and Cancellation Policy.

Disclaimer: Services are for entertainment, inspiration, and relaxation only. Not a substitute for professional advice. 18+.